WEB12 - AWS
Orchestral equipment insurance from Orchestralguard

Frequently asked questions (FAQs)


We have split the FAQ's into 5 sections - please click on the relevant link to see those questions.

About the cover
About the company
About the site
Problems opening or receiving documents
About your payment plan

About the company
  • 1) What are your contact details?
    • Orchestralguard
      Thistle Insurance Services Limited
      Southgate House
      Southgate Street
      Gloucester
      GL1 1UB

      Tel: 0345 450 6987

      The office is open from 9:00am until 6:00pm Monday to Friday.
  • 2) Who are Orchestralguard?
    • We are one of the UK's leading specialist insurance providers for orchestral musicians and their instrument and we've now been in business for over 10 years. You can find out more about the history of Orchestralguard if you're interested!

      Orchestralguard is a trading name and division of Thistle Insurance Services Limited (a wholly owned subsidiary of PIB Group).
  • 3) Are you registered by the Financial Conduct Authority?
    • Yes, as a division of Thistle Insurance Services Limited, we are authorised and regulated by the Financial Conduct Authority, register number 310419. You can check this on the Financial Conduct Authority's register by visiting their website or by contacting the Financial Conduct Authority on 0800 111 6768.


If you can't find an answer to the question you're looking for, submit your question and email address and we'll endeavour to get back to you as soon as possible with the answer. (Monday to Friday, 9am to 6pm only)
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HELPLINE 0345 450 6987
Call our UK-based call centre for immediate help and advice
Mon to Fri 9.00am to 6.00pm
Enter the total value of equipment you want to insure
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