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Frequently asked questions (FAQs)

We have split the FAQ’s into 5 sections – please click on the relevant link to see those questions.

About the cover
About the company
About the site
Problems opening or receiving documents
How to complain

If you can’t find an answer to the question you’re looking for, submit your question and email address and we’ll endeavour to get back to you as soon as possible with the answer. (Monday to Friday, 9am to 7pm only)

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