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Make a claim
If you have suffered loss or damage to your instrument, we are very sorry to hear that and we will do everything possible to deal with your claim promptly.
Firstly, you need to:
Contact the police immediately in respect of any theft or malicious damage
Failure to do so may result in your claim being delayed or rejected.
Secondly, you will need to download a claim form (see below) and submit it to us along with any supporting information. Please refer to the guidance notes included with the claim form which confirms what information you will need to provide.
You should not make any attempt at replacement or repair of items without written authorisation from us.
We will aim to contact you within 5 working days of receipt of your completed claim form and documentation, and endeavour to progress the claim as quickly as possible.
You must send us any claim, writ or summons as soon as you receive it.
To download a claim form
Click the relevant link to download that claim form and guidance notes:
Theft/loss claims
Damage claims
Breakdown claims
Public liability/Personal accident claims
Do not negotiate, pay or settle, admit or deny any claim without our or your insurer’s written permission. You must also notify us in writing of any impending prosecution, inquest or fatal accident enquiry.
Important notes:
We cannot deal with your claim until we have received all the necessary information and supporting documentation. It is important to provide as much detail and supporting evidence as possible, failure to do so will inevitably result in a delay.
Dependent upon the circumstances of the claim, the underwriters reserve the right to request additional documentation or information as required.
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