Home
Policy information
How to use this site
Instant cover
Renew your policy
Jargon buster
FAQS
Make a claim
Eam money with us
Company information
Contact
Terms of business
The Financial Services Authority (FSA) is the regulatory regime for the sale of insurance products. We are required as an authorised company, to give you this statement so that you can be confident in deciding if our products and services are right for you. Pavilion Insurance Management Limited is authorised and regulated by the Financial Services Authority. Our FSA Register number is 300529.
You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
All the specialist insurance products that we sell on our web site www.pavilioninsurance.com and through our call centre 02476 851000 have been developed by Pavilion Insurance Management Limited using our specialist knowledge of the markets in which we operate, and are underwritten by a panel of insurers including; UK Underwriting, acting on behalf of Primary Insurance Company Limited, AXA Insurance plc and Hiscox Insurance Company Ltd.
We do not provide advice as part of our service, but we will ask you questions to enable us to provide you with our most appropriate policy options. You will then need to make your own choice on how to proceed.
If any aspect of our service or products causes you to make a formal complaint, please write in the first instance to:
The Executive Manager- Customer Complaints
Pavilion Insurance Management Limited
Pavilion House
Mercia Business Village
Westwood Business Park
Coventry
CV4 8HX.
If we are unable to deal with your complaint to your satisfaction, then you may be entitled to refer it to the Financial Ombudsmen Service.
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Further information about compensation scheme arrangements is available from the FSCS who can be contacted at:
7th Floor
Lloyds Chambers
1 Portsoken Street
London E1 8BN
or by telephone or fax (Tel: 020 7892 7300 or Fax: 020 7892 7301)
or by e-mail ([email protected]).
The compensation limit for insurance mediation where the intermediary fails is 100% of the first £2,000 and 90% of the remainder.
We deal with you in a professional and courteous manner, and we look forward to the prospect of you being a satisfied policyholder.
Our objective is to provide an efficient professional, and quality service to all of our customers.
Create your
own cover!
Cover options
- UK cover
- EU cover
- Worldwide cover
- Public Liability
- Personal accident
- In vehicle cover
- Breakdown cover
- Associate cover
